Shipping Policy

We process and ship all orders within 1–2 business days from the time they are received.  We use our business FedEx Account for both Domestic Ground and Expedited shipping. 

Once we have generated the appropriate label for your order (either Ground or Expedited), you will receive a FedEx tracking number via email (if you provide one) so you can follow your order every step of the way.  Tracking is offered by FedEx at the following web address:  Fedex Tracking

Typical Delivery Times:

Ground Shipping:   3–7 business days 
Expedited Shipping: 2-4 business days

We currently ship our retail products only within the United States.  

All orders our clients place with True Tape are carefully packaged to ensure that they arrive in perfect condition. If your order arrives damaged, please contact us for replacements.  Photographs will likely be required.  We will pursue filing a claim for the damaged merchandise. In the meantime, a replacement/s will be sent to prevent customer inconvenience.  

Please use this map as a general guide to ascertain delivery times from our warehouse in Canon City, Colorado to your location. 

 

Free Shipping

We may offer free shipping promotions on qualifying orders.

Eligibility and thresholds (e.g., $75+) will be displayed at checkout or on-site messaging.

Shipping Address Accuracy

Customers are responsible for providing accurate shipping information.

True Tape is not responsible for:

  • Orders shipped to incorrect addresses provided by the customer
  • Packages lost due to address errors

Additional shipping charges may apply for reshipments.

Lost or Delayed Shipments

If your package is significantly delayed or appears lost:

  • Please contact us first
  • We will assist in filing a claim with the carrier

However, once a package is handed off to the carrier, responsibility for delivery lies with the carrier.

Damaged Shipments

If your order arrives damaged:

  • Contact us within 5 days of delivery
  • Provide photos of the packaging and product

We will evaluate and resolve the issue promptly.

Contact Information

For any additional shipping-related questions:

True Tape
3125 Maple Ln
Cañon City, Colorado 81212
United States

Email: sales@truetape.com