Returns & Refunds

At True Tape, we stand behind the quality of our products. Due to the nature of adhesive and personal-use items, we maintain the following return policy.

Return Eligibility

We accept returns on unused and unopened products only within 30 days of delivery.

To be eligible for a return:

• Item must be unused
• Item must be in original, unopened packaging
• Item must be in resalable condition

Non-Returnable Items

The following items are not eligible for return:

• Opened or used adhesive products
• Tapes or glues with broken seals
• Any product that has been applied or tested
• Clearance or final sale items

Due to hygiene and product integrity concerns, these items cannot be restocked.

Damaged or Incorrect Orders

If you receive a damaged or incorrect item, please contact us within 5 days of delivery.

We may request the following:

• Photos of the item
• Order number and details

We will promptly arrange a replacement or a refund if the issue is confirmed.

Return Process

To initiate a return:

1. Contact us at: sales@truetape.com
2. Provide your order number
3. Wait for return authorization and instructions

Returns sent without authorization may not be accepted.

Refunds

Once your return is received and inspected:

• Approved refunds will be issued to the original payment method
• Processing time: 5–10 business days

Shipping costs are non-refundable, unless the return is due to our error.

Exchanges

We do not offer direct exchanges.

If you need a different product:

• Return the original item (if eligible)
• Place a new order

Shipping Responsibility

Customers are responsible for return shipping costs unless:

• Item was defective
• Incorrect item was sent

We recommend using a trackable shipping method.

Contact Information

For all return inquiries:

True Tape
3125 Maple Ln
Cañon City, Colorado 81212
United States

Email: sales@truetape.com