Canada Returns Policy

Canada Return Policy

We want you to be satisfied with your True Tape purchase.

Unopened and unused products may be returned within 30 days of delivery for a refund of the product purchase price. Products must be in their original packaging and in resalable condition.

For health, hygiene, and product-safety reasons, opened or used cosmetics, liquid adhesives, adhesive removers, scalp-preparation products, hair-care products, and other personal-care products cannot be returned or exchanged, except where the product is defective, damaged, incorrectly shipped, or otherwise required by applicable law.

If your order arrives damaged, defective, leaking, or incorrect, please contact True Tape Customer Service promptly with your order number and, when appropriate, photographs of the product and packaging so that we can make it right.

Return shipping: Customers are responsible for return shipping costs on discretionary returns. If the return results from a True Tape shipping error, damaged shipment, or defective product, True Tape will cover reasonable return or replacement shipping costs as appropriate.

Refunds: Approved refunds will be issued to the original payment method after the returned merchandise has been received and inspected. Original shipping charges are non-refundable except where the return results from our error or applicable law requires otherwise.

Once an approved return is received and inspected, refunds are generally processed within 15 days to the original payment method. Your financial institution may require additional time for the credit to appear.

Final-sale items: Clearance, discontinued, specially marked final-sale products, and gift cards are not eligible for discretionary return.

Return method: Eligible returns are accepted by mail. Please contact True Tape Customer Service before sending a return so that we can provide return instructions.

Please contact True Tape Customer Service before returning merchandise so that we can provide return instructions.